Mersin Üniversitesi Hastanesi

Chief Physician's Message

Dear People of Mersin,

Dear Visitors,

Mersin University Hospital, one of the most significant institutions in Mersin, was established in 1999 to serve our country and the city of Mersin. Our hospital, which holds a prominent place in the field of healthcare in our country, is the leader in Mersin.

Mersin University Hospital serves as an essential education and research center for medical students, research assistants, and specialists. We always aim for progress and excellence.

In the past year, Mersin University Hospital has initiated digital hospital transformation projects, acquired state-of-the-art medical devices, and, with our specialist doctors, has become one of Turkey's leading healthcare institutions.

The earthquake disaster on February 6, 2023, demonstrated that our hospital is a top-priority healthcare facility for our country and region.

In our hospital, where patient rights and satisfaction are prioritized, we aim to maintain quality, expertise, modern technology, and continuity in healthcare services. We will continue our efforts to keep Mersin University Hospital at the forefront.

With Respect and Affection...

Prof. Dr. Yusuf USTA

Chief Physician of Mersin University Hospital

About Mersin University Hospital

Our hospital began operations on April 17, 1998, at the Mersin Metropol Business Center.

As of March 15, 1999, it was opened as the “Mersin University Faculty of Medicine Research and Application Hospital” in its Mesudiye District campus with a 200-bed hospital and a 1,500 m² outpatient clinic building.

Since May 20, 2014, our hospital has continued its healthcare services as “Mersin University Hospital” in the new building located on the Mersin University Çiftlikköy campus. On March 6, 2020, our Oncology Hospital began operations.

Our hospital provides outpatient services in 37 specialties with 120 examination and treatment rooms. It has 20 large operating rooms, an emergency department with 50 beds (30 for adults and 20 for children), and 131 day-treatment beds. Services include intensive care units with a total of 145 beds, a 3-bed prisoner ward, a physical therapy and rehabilitation unit, nuclear medicine, radiology, laboratory, endoscopy-colonoscopy unit, hemodialysis unit, organ and tissue transplantation center, assisted reproductive treatment center, ROP (Retinopathy of Prematurity) diagnostic center, and a sleep center.

Mersin University Hospital serves the people of Mersin and the entire region with a total capacity of 860 beds, consisting of 715 fully equipped single and double patient rooms and 145 intensive care beds.

Our Mission, Vision, and Values

Our Mission

To be a Research and Application Hospital that is committed to Atatürk's principles and reforms, providing contemporary diagnostic and treatment services with sufficient medical equipment, continuously improving the service standards it has, and following developments at the regional and national level.

Our Vision

To provide healthcare services at the national and international level; with modern, principled education that respects human life, regardless of religion, race, political inclination, or social class, preserving the honor of the profession, where scientific data guides patient care, adhering to ethical rules; ensuring that our employees are satisfied and happy, providing friendly, contemporary, internationally recognized, and environmentally respectful healthcare services.

Our Values

Friendly service
Honesty and reliability
Patient satisfaction
Patient privacy
Teamwork
Respect for employee and patient rights
Quality in service
Continuous improvement and development

Ethical Values

To dedicate life to the service of humanity, to consider the health of the patient and society as the main duty, and to practice the art of medicine with attention and care in accordance with the commands of conscience.
To keep the secrets that the patient reveals to the doctor; to maintain the honor and clean traditions of the medical profession.
To consider colleagues as siblings; not to allow age, disease or disability, belief, ethnic origin, gender, nationality, political opinion, race, sexual orientation, social status, or any other characteristic to interfere between the doctor and the patient.
To ensure justice in the distribution of medical facilities, to respect human life, and even under pressure, not to use medical knowledge against human values and laws.

Management

Select the subheadings related to management to view details.

Chief Physician's Office General Directorate Head Nurse's Office

Chief Physician's Office

Chief Physician

Prof. Dr.

Yusuf USTA

Assistant Chief Physicians

Prof. Dr.

HAKAN AYTAN

Prof. Dr.

SEYRAN BOZKURT

Prof. Dr.

MESUT TEK

Prof. Dr.

HAKAN TAŞKINLAR

Doç. Dr.

MEHMET ALAKAYA

General Directorate

General Director

University Hospital General Manager

YUNUS FİDAN

Directors

Hospital Director

LEVENT GÜR

Branch Manager

AHMET YEKTAŞ

Assistant Directors

Assistant Hospital Director

HÜRÜYE GÜMÜŞ

Assistant Hospital Director

TANER COŞKUN

Assistant Hospital Director

BÜNYAMİN GÜLTEKİN

Vocational School Secretary

YÜCEL KAYA

Data Preparation and Control Operator

ZAFER AKÇA

Head Nurse's Office

Head Nurse

Dr.

MÜJDE MORAN

Assistant Head Nurses

Dr.

ABDULLAH AVCI

Specialist Nurse

FULYA YILDIRIM

Nurse

ŞENGÜL GÜRBÜZ

Quality Management Coordination

Select the subheadings related to quality to view details.

Our Quality Policy;

Developing our quality system, established in accordance with quality management requirements, through continuous improvements,

Providing education guided by principles that embrace the demands of the modern era and foster a love for the profession,
Delivering healthcare with a medical approach guided by scientific data and adherence to ethical principles,
Offering cheerful, modern, and environmentally respectful healthcare services where our employees are satisfied and happy.

Our Motto;

“Modern and principled education, scientific and ethical medical understanding, and contemporary healthcare services.”

Quality Management

Following a series of preparations after the decision to obtain a quality certificate, Mersin University Hospital received its certification from the Turkish Standards Institution on October 30, 2003. The hospital's certification has been updated according to the TSE ISO 9001:2015 version.

The Quality Management Coordinator and members are appointed by the Chief Physician of Mersin University Hospital. If a member working in a department/unit resigns for any reason, a new member is appointed to replace them.

Responsibilities of the Quality Management Coordination;

Conducting all activities to evaluate services, improve quality, and raise quality levels in line with the hospital's strategic plans and goals, as per TSE and SKS standards, and working towards establishing and maintaining institutional quality culture,
Carrying out internal evaluation studies in the hospital and preparing for the annual 'external evaluation' and certification process.

Accordingly, the Quality Management Coordination oversees the implementation, monitoring, and continuous improvement of the quality management system in the hospital by reviewing the processes applied in all departments and units and carrying out the necessary improvements.

Activities of the Quality Management Coordination;

Prepares, approves, and regularly reviews documents in compliance with relevant laws, regulations, and standards.
Ensures the distribution of quality management system documents to all relevant departments and units and establishes a record system for document distribution.
Tracks the currency of quality system documents and oversees the revision of outdated documents.
Ensures the regular tracking and storage of quality records in the relevant units.
Carries out measurement, monitoring, and evaluation activities to improve the services of all departments and units.
Plans and conducts internal audits to verify the effective implementation and maintenance of the quality management system and prepares internal audit reports based on the audit results, initiating improvement actions when necessary.
Monitors the implementation of surveys for patients and staff to evaluate and improve services and follows up on feedback and complaints.
Ensures the tracking of corrective and preventive actions related to the continuous improvement process.
Organizes informational meetings about the quality system and at least one Top Management Briefing annually.

Quality Commission Members

Chief Physician Prof. Dr. Yusuf USTA
Assistant Chief Physician / Quality Officer Prof. Dr. Seyran BOZKURT
Assistant Chief Physician / Head of the Department of Surgical Medical Sciences Prof Dr. Mesut TEK
Department of Internal Medical Sciences Headship Prof. Dr. Kenan Turgut ALP
General Director Yunus FİDAN
Head Nurse Müjde MORAN
Quality Management Officer Şimal CAN

Members of the Quality Coordination

Prof. Dr. Seyran BOZKURT / Assistant Chief Physician Responsible for Quality
Prof. Dr. Mesut TEK / Representative of Surgical Medical Departments
Prof. Dr. Kenan Turgut ALP / Dahili Tıp Bölümleri Temsilcisi
Deputy Manager Taner COŞKUN / Kaliteden Sorumlu Hastane Müdür Yrd.
Nurse Şimal CAN / Kalite Yönetim Sorumlusu

Other Members

Deputy Chief Nurse Fulya YILDIRIM
Nurse Özgür COŞKUN
Vocational School Secretary Çınar BAĞIRYANIK
Biologist M. Bağnu AYDIN
Biologist Durdu KAMA SERİN
Engineer Osman TOPBAŞ
Pharmacist Eda MERAN
Technician Mahmut GÜNEYLİ
Health Officer Sertan YİĞİTER
Computer Operator Hakan TANİŞMAN
Permanent Worker Onur AKINCI

Organizational Chart

Activity Reports

You can access past years' Activity Reports from the links below.

Click Here for 2023 Unit Activity Reports

Quality Goals

You can access past years' Quality Targets from the links below.

Click Here for 2024 Unit Targets

Satisfaction Rates

You can access our hospital's Satisfaction Rates from the links below.

Click Here for 2023 Satisfaction Survey Results

Quality Management System Documents

Patient Services and Guide

Click on the subheadings to view details about Patient Services.

Message from the Chief Nurse

Dear Colleagues and Esteemed Visitors,

The International Council of Nursing (ICN) defines nursing as: “A profession that protects and improves the health of individuals, families, and communities, and participates in the recovery and rehabilitation process in case of illness. The nurse also develops and participates in the therapeutic and educational plans of the healthcare team.”

Our profession is influenced in many aspects, especially in patient care, by changes and developments in science and technology. Modern nursing has expanded its roles and functions, taking on the responsibility of developing and implementing new care methods based on scientific knowledge.

I hope that the healthcare services provided by every employee in our hospital reflect quality service, care, and a friendly demeanor to our patients, and that we achieve new successes together as one big family. Best regards.

With Respect and Affection...

Dr. Müjde MORAN

Head Nurse of Mersin University Hospital

Nursing Services

As nurses of Mersin University, we aim to meet the needs of individuals with a scientific discipline in nursing, aiming to improve nursing care quality. Our principle is to provide innovative nursing services with a focus on patient and staff safety, ensuring continuous education through teamwork.

To improve nursing care quality and provide scientific nursing care, the Head Nurse's office has developed ‘Nursing Care Practice Guide’, ‘Device Use Guide’, ‘Orientation Book’, and educational brochures. Regular certification courses for Intensive Care Nursing, Operating Room Nursing, Pediatric Intensive Care Nursing, Infection Control Committee Nursing, and Stoma and Wound Care Nursing are organized in our hospital.

As nurses of Mersin University Hospital, with a holistic approach, we meet the needs of individuals within the framework of professional and ethical rules, providing contemporary nursing services through teamwork. We advocate for patient rights, focusing on safe patient care and openness to change and development in light of modern technology and science.

Our Nurse Management Team

Head Nurse
Assistant Chief Nurse
Supervisory Nurse
Responsible Nurse

Our Values

Improving the quality of nursing care
Reducing costs in nursing practices and initiatives
Increasing the trust of individuals receiving care
Following professional innovations and developments and ensuring continuity in education
Enhancing the management of nursing services
Ensuring team collaboration
Ensuring continuity and retention of staff in clinics

Our Nursing Quality Policy

Increasing patient satisfaction with nursing services
Continuous improvement of care quality
Ensuring the safety of patients and staff
Enhancing employee satisfaction and job fulfillment
Ensuring a participatory management approach

Our Committee Nurses

Infection Control Nurse
Blood Transfusion and Hemovigilance Nurse
Nutrition Nurse
Education Nurse

Our Specialty Nurses

Organ and Tissue Transplant Coordinator Nurse
Stoma and Wound Care Nurse
Diabetes Education Nurse
PUVA (Psoralen Ultraviolet A) Nurse
APAT Nurse
Algology Nurse
Endoscopy Nurse
Apheresis Nurse
Nuclear Medicine Nurse
Bone Marrow Transplant Nurse

Stroke Center Nurse
Heart Center Nurse
Maternity School Nurse
In Vitro Fertilization (IVF) Nurse
Cornea Transplant Nurse
Hemodialysis Nurse
Peritoneal Dialysis Nurse
Vaccination Nurse
Chemotherapy Nurse
Intensive Care Nurse

Education

Orientation training is organized by the training commission to ensure the adaptation of newly hired nurses and support staff to their job and working unit. General and unit-specific in-service trainings aim to ensure behavioral changes at the desired level, improve knowledge levels, and track professional changes in line with standards. Educational brochures created by our nurses to inform patients and their relatives are given to patients during discharge. In addition, educational, instructive, and public awareness-raising activities are carried out during special health days and weeks.

Orientation Training

All nurses need to receive orientation training on their job responsibilities when starting or changing departments, as well as periodic training to develop their knowledge and skills.

1- General Orientation Training: These are the training sessions organized to facilitate the adaptation process of newly hired staff to our hospital and their roles, and to communicate the hospital’s institutional culture, general rules, and practices.

Hospital Introduction and Organizational Structure
Introduction to Committees
Healthcare Service Quality Standards
Labor Rights and Legal Responsibilities
Contact
Patient Rights
Automation Training, Security Reporting System, Health Information Management System
Basic Occupational Health and Safety Training

Maternity School, Baby-Friendly Hospital, Breast Milk and Breastfeeding
Infection Prevention Policies
Hand Hygiene - Isolation Measures
Sample Collection Methods and Safe Transfer
Pneumatic Usage
Waste Management

2- Departmental Orientation Training: These are the trainings organized to provide newly hired and reassigned staff with professional training, conveying the characteristics and rules of the working unit.

Operating Room Nursing
Adult Intensive Care Nursing
Pediatric Intensive Care Nursing
Stoma and Wound Care Nursing
Infection Control Nursing

Emergency Health Service

Our hospital provides uninterrupted emergency services with a fully equipped emergency department. We offer the most advanced emergency healthcare services in the region and maintain high standards in service quality. To immediately address your emergency health needs, our on-call doctors are available in all specialties. Our emergency department, with its dynamic team of specialists, is committed to providing fast and effective healthcare services to you and your loved ones 24/7.

View Legislation Details

Baby-Friendly Hospital

Our hospital was recognized as a 'Baby-Friendly Hospital' in 2004.

To promote breastfeeding and provide information and correct habits to mothers, the 'Promotion of Breastfeeding and Baby-Friendly Hospitals' program was initiated in 1991 by the Ministry of Health and UNICEF. It aims to establish successful and established breastfeeding practices in hospitals providing maternity services. Hospitals providing maternity services educate pregnant women on breastfeeding, ensure mothers can breastfeed their babies right after birth, and support mothers on how to breastfeed their babies using up-to-date information. Our hospital actively implements Baby-Friendly Hospital initiatives.

Pregnancy School

Every expectant parent should have knowledge and skills about pregnancy, childbirth, and postpartum care. Maternity School Education aims to inform prospective parents and their families about pregnancy, childbirth, and the postpartum period, including pregnancy exercises, newborn care, and breastfeeding. It also serves as a practical training school for expectant mothers.

Enhancing expectant parents' adjustment to pregnancy
Assisting with decisions regarding childbirth and pregnancy
To promote a healthy pregnancy; organizing the diet, exercise, and lifestyle of the expectant mother
Providing information on prenatal screening and general tests during pregnancy
Providing information on physiological changes, discomforts, and potentially dangerous diseases and symptoms during pregnancy
Preparing the expectant mother physically and psychologically for childbirth, and providing information on birth exercises and breathing techniques
Providing information on hygiene, nutrition, and exercises to ensure a healthy and comfortable postpartum period for the expectant mother
Informing and enhancing the skills of prospective parents regarding correct breastfeeding, nutrition, and care of the newborn baby

Our Maternity School at Mersin University Hospital provides services with a multidisciplinary team including an Obstetrician-Gynecologist, Pediatrician, Midwife, Dietitian, Physiotherapist, and Psychologist.

An education program full of joy and miracles is planned for expectant mothers who are 20 weeks or more pregnant, have no psychological issues preventing them from attending, and do not have a high-risk pregnancy requiring continuous bed rest. Forms are prepared for applicants at the start of the training, and their consents are obtained.

During breaks, expectant mothers are provided with snacks.

A visit to the hospital's delivery room is conducted.

Mothers who complete the training receive a 'Maternity School Participation Certificate'.

Our maternity school provides practical training using both verbal and visual educational tools with a multidisciplinary team.

Instructors

Prof. Dr. Ayhan ÇOŞKUN
Prof. Dr. Yalçın ÇELİK
Midwife Sara DUMAN
Midwife Rujda KINA
Dietitian Şule YILDIRIM
Psychologist Merve GÜLTEKİN
Physiotherapist Tuğba ULUER

Training Program

Week 1

Introduction
The purpose and operation of the Maternity School
Kadın- Erkek Üreme organları ve Gebeliğin oluşumu,
Physiological and Psychological Changes in Pregnancy

Week 2

Daily life during pregnancy
Nutrition and Nutritional Support during Pregnancy
Breathing Exercises during Pregnancy

Week 3

Gebelik izlemleri, rutin yapılan tetkikler, bağışıklama,
Common problems in pregnancy and solutions
Breathing Exercises during Pregnancy

Week 4

Gebelikte tehlike belirtileri ve yapılması gerekenler,
Preparation for Birth
Breathing Exercises during Pregnancy

Week 5

Doğum ağrıları ile baş etmede ilaçsız yöntemler
Postpartum period and its characteristics
Breathing Exercises during Pregnancy

Week 6

Newborn care in the postpartum period
Breast milk and breastfeeding
Methods of contraception after childbirth
Breathing Exercises during Pregnancy

For the Remote Education Program of Pregnancy School prepared by the Ministry of Health, click here.

Contact

You can apply to the Maternity School through the entrance of the Obstetrics and Gynecology Clinic, First Floor, Inpatient Services Building.

You can apply to the Maternity School's counseling secretariat at the Obstetrics and Gynecology Clinic, First Floor, Inpatient Services Building.

You can reach us via the contact section on our website at Mersin University Hospital.

+90 324 241 00 00 You can reach us by calling '22810'.

Meal Menu

You can access our hospital's monthly meal menu up to date.

Click here for the meal menu.

Visitor and Companion Guide

Visiting Hours;
13:00 - 14:00 and
19:00 - 20:00 between.

Click for the full guide

Patient Rights Unit

The Patient Rights Unit serves on the ground floor at the main entrance of our hospital. You can submit your gratitude, suggestions, and feedback, whether positive or negative, through the Patient Rights Office. Our primary goal is to provide solutions to the issues you encounter on-site. After an interview, you may be asked to make a written application. Your application will be evaluated by the relevant unit, and the results will be communicated to you. Your feedback about our hospitals is important to us.

This way, during your stay, we can facilitate the services more easily and quickly, address issues promptly, and take the opportunity to thank the units that receive your appreciation.

Patient Rights

Everyone who applies to this health facility for health services;

1. To benefit from the service in general: To benefit from activities aimed at promoting healthy living under the principles of justice and fairness, and from preventive health services,

2. To access services equitably: To receive services without discrimination based on race, language, religion, sect, gender, political opinion, philosophical belief, economic or social status,

3. To be informed: To learn what services and facilities are available,

4. To choose and change the institution: To choose and change the health institution and benefit from the health services provided by the chosen institution,

5. To recognize, choose, and replace staff: To learn the identities, roles, and titles of physicians and other staff providing health services, and to choose and replace them,

6. To request information: To request all types of information related to health status, both verbally and in writing.

7. Privacy: To receive all health services in a confidential environment,

8. Consent and permission: To obtain consent for medical interventions and to benefit from services within that consent framework,

9. Refusal and cessation: To refuse treatment or request cessation,

10. Safety: To receive health services in a safe environment,

11. Ability to perform religious duties: To perform religious duties within the scope of the institution's capabilities and the measures taken by the authorities,

12. Respect: To receive health services with respect, care, and a kind, compassionate approach,

13. Comfort: To receive health services in an environment with all hygienic conditions met, free from noise and disturbing factors,

14. Visit: To accept visitors according to the rules and principles set by the institution and organizations,

15. To have a companion: To request a companion if permitted by regulations, the resources of health institutions, and the doctor's discretion,

16. Right to application, complaint, and legal action: To use all rights of application, complaint, and legal action within the framework of the regulations in case of rights violations,

17. Continuous service: To benefit from health services as needed,

18. To express opinion: To express opinions about the provided services.

hakkı vardır.

Patient Responsibilities

1. Providing Information: Our patient should provide accurate and complete information about their complaints, the diseases they have experienced, whether they have been hospitalized or not, the treatments applied, the medications they are taking, and their health status. The patient should report unexpected changes in their condition to the attending physician during and after treatment. The patient should confirm that they understand what is expected from them regarding the procedures to be performed.

2. Adherence to Recommendations: Our patient is obliged to adhere to the treatment plan recommended by the responsible authorized doctors. The patient should follow the proposed treatment plan and accept the nurses and relevant healthcare personnel's care plan according to the instructions of the authorized doctor.

3. Refusal of Planned Treatment: The patient is responsible for any consequences that may arise from refusing treatment or not following the doctor's instructions.

4. Diagnostic and Treatment Costs: Our patient should inform the healthcare institution about how medical expenses will be covered and by which organization or institution. The patient is responsible for paying the required amount for the treatment procedures within the time frame determined by the institution. Treatment costs, whether covered by state/public economic institutions, banks, health insurances, SSK, or private companies, require a written document or referral letter from the relevant authorities or institutions certifying that the patient is entitled to a specific class of accommodation. In cases requiring emergency intervention or treatment, patients should provide the necessary documents and declarations at the time of application.

5. Compliance with the Regulations of Institutions and Organizations: Our patient is obligated to comply with the rules and procedures of the healthcare institution where they are receiving treatment. If they do not comply with the rules, they may not be able to receive healthcare services.

6. Right to Information: Our patient should be aware of how to benefit from the services provided by healthcare institutions to receive them in a proper and healthy manner.

7. Right to Apply and Complain: Our patient can use all their rights to apply and file complaints at the healthcare institution where they seek medical services.